Refund and Return Policy

At FVCUS, we want you to feel confident about your purchase. If something isn’t right, we’re here to help.

1. Cancellations

If your FVCUS order hasn’t shipped yet, you may cancel at any time for a full refund, including any shipping charges you’ve paid.

To cancel, email reginaldmlangley@gmail.com with your order number.

If your order is delayed beyond the estimated shipping date, we’ll notify you and provide an updated estimate where available. You may choose to accept the delay or cancel for a full refund. If we cannot fulfill your order, or are required by applicable law to cancel it, we’ll issue a full refund.

2. Returns within 30 days

We offer a 30 day return window from the date your order is delivered. For change of mind returns under our voluntary policy, the product must be unused, in its original packaging, and in a condition suitable for resale.

To request a return, email reginaldmlangley@gmail.com within 30 days of delivery, including your order number. Once your return is approved, we’ll send instructions and the return address. Please return the product within 14 days of receiving those instructions.

Customers are responsible for return shipping costs for change of mind returns unless applicable law requires otherwise. Original delivery charges are generally non refundable for voluntary change of mind returns, except where required by law.

3. Damaged, defective or incorrect items

If your FVCUS order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within seven days of delivery. Include your order number, a brief description of the issue, and photos where helpful. We’ll arrange a replacement or refund at no additional cost to you, in accordance with applicable consumer protection laws.

4. Refund processing

Approved refunds go back to the original payment method. We aim to start refunds within five business days after confirming an eligible cancellation or receiving and checking an eligible return, or sooner where required by law. Once processed, refunds typically take another 5 to 10 business days to appear in your account, depending on your bank or payment provider.

5. Lost or undelivered orders

If your order hasn’t arrived within the expected delivery period, contact us so we can look into it. Where an order is confirmed lost or cannot be delivered as agreed, we’ll offer a replacement or refund, as appropriate and in accordance with applicable law.

6. Your consumer rights

This policy does not limit any rights you have under applicable consumer protection laws, including statutory cancellation, withdrawal, refund, repair, or replacement rights. Where local law gives you more protection than our voluntary return policy, those legal rights come first.

7. Contact us

For cancellations, returns, refunds, or questions about your order, please include your order number so we can help you quickly.

FVCUS Customer Support · Email: reginaldmlangley@gmail.com